Privacy Policy

Controller and contact

The data controller is the trader operating the website and services under the Pechkov Renova brand. For personal data questions you can use phone 0885 000 544.

What data we process

When you make an inquiry, we may process name, phone number, city or neighborhood, site type, description of the work, photos or files of the site, and communication content by phone, Viber, WhatsApp or form.

Why we use the data

• to return a call or message;
• to arrange a site visit;
• to assess the work from photos or description;
• to prepare an offer and work plan;
• to perform agreed work, issue invoices and meet accounting obligations when there is an order.

Legal basis

Data is processed mainly to take steps before a contract and to perform a contract. For accounting or legal obligations the basis is a legal requirement. In limited cases legitimate interest may apply, for example to prove communication, protect rights in a dispute or maintain system security.

Who data may be shared with

Data is not sold and is not used for mass marketing. It may be accessible to a hosting provider for technical visit data, accountant, legal adviser or subcontractor only when needed for a site visit, offer, execution or legal obligation. If you choose Viber or WhatsApp, communication passes through the respective platform and its rules.

Retention period

Inquiries that do not lead to an order are kept only for a reasonable period for follow-up and reference, usually up to 12 months. Offers, contracts, invoices and documents for completed work are kept according to applicable accounting, tax and limitation periods.

Your rights

You have rights of access, correction, deletion, restriction, objection and portability where applicable under GDPR. You can submit a request through the listed phone number. You also have the right to complain to the Bulgarian Commission for Personal Data Protection.

Photos and files

Send only photos and documents needed for a visit or offer. Do not send identity documents, bank cards, medical data or other sensitive data.

How the inquiry form works

The form prepares a message in your browser. The current version does not upload entered details or selected photos to a website form server. Where file sharing is supported, it opens your device's sharing menu; you choose the application and recipient.

Otherwise, WhatsApp opens with the form details included in the URL for a pre-filled message. Opening that URL provides those details to WhatsApp, even before you send the message in the conversation. The URL may remain in browser history. Photos are not attached automatically through this route and must be added in the chat. Opening an application or sharing menu does not confirm that we have received your inquiry.

Providing information is voluntary. Without sufficient contact and project details, we may be unable to reply or prepare a quotation. Acknowledging this policy is not consent to receive advertising.

External applications and technical data

When you use Viber, WhatsApp or another selected application, its own terms also apply to processing, retention and possible transfers outside the European Economic Area. Review the selected service's privacy policy before sharing. Avoid photos containing unnecessary faces, addresses or identity documents.

When you visit, the hosting provider may process your IP address, request time, browser and requested files to deliver and secure the website. The form has no dedicated inquiry database or persistent browser storage. Your browser and applications may independently retain history, autofill details or messages.

Personal data requests

Contact 0885 000 544. Requests are normally answered within one month of receipt; if a permitted extension applies, you will be informed within that period. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.